---
title: Leadership Development - Effective Utility Management
description: Leadership is an essential part of Effective Utility Management. Leadership must respond to both internal organizational and external community needs.
---

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# Leadership Development - Effective Utility Management

## ![TrainingHub-Horizontal](https://info.americanwatercollege.org/hs-fs/hubfs/Training%20Hub/TrainingHub-Horizontal.png?width=703&name=TrainingHub-Horizontal.png)

## Leadership - An essential Part of Effective Utility Management

| Here at American Water College, we empower individuals in the water industry to succeed and effectively manage their utility. **Leadership** is an essential part of Effective Utility Management. Below are some helpful articles that answer key questions relevant to water and wastewater utility leaders. > "Leadership must respond to both internal organizational and broader external community imperatives. It is critical to effective utility management, particularly in the context of leading and inspiring change within an organization and in its surrounding community." > > *- THE EUM UTILITY LEADERSHIP GROUP* | ###### Download the EPA endorsed Effective Utility Management PDF [![Effective Utility Management: A Primer for Water and Wastewater Utilities](https://no-cache.hubspot.com/cta/default/6267166/49345c63-317a-4297-bffe-5bd2b16dd3d2.png)](https://cta-redirect.hubspot.com/cta/redirect/6267166/49345c63-317a-4297-bffe-5bd2b16dd3d2) |
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### What does it take to lead a high performance Team?

Water and Wastewater operations staff must work as a team in order to effectively operate their utility. Building and maintaining a high performance team requires Communication, Consistency, Connection, and Courage.

Are you ready to build and maintain a high-performance team?

[![Lead a High Performance Team  >](https://no-cache.hubspot.com/cta/default/6267166/b19a2be7-e25c-4ded-9887-162b84367548.png)](https://cta-redirect.hubspot.com/cta/redirect/6267166/b19a2be7-e25c-4ded-9887-162b84367548)

 

### What are the Behaviors of a Good Coach?

As a manager or supervisor, you are an employee coach. Being a good employee coach will build meaningful relationships between you and your team. If you are in a supervisory role, your employees are in a very real sense, your “customers!” We should be very intentional about the service we offer and how satisfied they are.

Click the link below to learn the behaviors of a good coach.

[![Become a great Employee Coach  >](https://no-cache.hubspot.com/cta/default/6267166/05164b6b-2c5b-4233-a028-7ae8314cdd6a.png)](https://cta-redirect.hubspot.com/cta/redirect/6267166/05164b6b-2c5b-4233-a028-7ae8314cdd6a)

 

 

### How to improve your public speaking?

Leaders have an important responsibility to proactively engage with stakeholders and community decision makers. You must promote the utility as a valued, competent, and trustworthy environmental steward and community asset.

[![Improve Your Public Speaking  >](https://no-cache.hubspot.com/cta/default/6267166/6725fdf1-2e13-425b-9af2-1b245d57573b.png)](https://cta-redirect.hubspot.com/cta/redirect/6267166/6725fdf1-2e13-425b-9af2-1b245d57573b)

### Traits to Look for When Hiring

When trying to hire the best and the brightest, hire for potential.

[![Traits to Look for When Hiring  >](https://no-cache.hubspot.com/cta/default/6267166/265f53d6-7349-4be5-b4e1-a1438f67f426.png)](https://cta-redirect.hubspot.com/cta/redirect/6267166/265f53d6-7349-4be5-b4e1-a1438f67f426)

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